FAQ - Products
Information
Placing Orders
Shopping at merkabachakras.com is easy and secure! Placing an online order requires just a few steps:
- Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
- You can then choose to continue shopping or go directly to Checkout.
- Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.
You will receive an email confirming your order that includes your order number.
If you prefer to order by phone, please call the Merkaba Chakras Customer Loyalty Team at 1-833-MERKABA from 9am - 5pm PST daily (except holidays).
Note: Merkaba Chakras reserves the right to refuse or cancel any order. Merkaba Chakras, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will attempt to notify you using the email address provided at time of order placement. We reserve the right to prohibit or limit sales to dealers, resellers, and distributors.
If you have set up an account with Merkabachakras.com, you can sign in to check your order status. If you do not have an account, you may call Customer Service at 1-833-MERKABA from 9am - 5pm PST daily (except holidays) with your order number.
Once your order ships, you will receive a shipping notification that includes tracking information.
You can track your shipment through the carrier using this information.
All Standard orders received before 12:00pm PST are processed within 2 business days of payment verification. Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time.
All orders received before 12:00pm PST Monday-Friday are processed the same business day as the payment method is verified. Orders placed after 12:00pm or weekends are processed the following business day.
Your business is important to us, and we make every effort to process your order as quickly as we can.
Payment Information
Merkabachakras.com currently accepts Visa, MasterCard, Discover, American Express and Amazon Payments for all orders.
Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Yes! Merkabachakras.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Currently Merkabachakras.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, MasterCard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on Address Line 2.
- Enter your Country for the city.
- Enter AA for the state.
- Enter 11111 for the zip code.
- Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
No. At this time Merkabachakras.com does not accept Cashier's Checks or Money Orders.
Merkabachakras.com is required by law to collect sales tax on orders shipped to the state of Washington since our home office is in Washington. If you are shipping to any of the other 49 states, taxes are set for all counties and cities within the state the customer orders from.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
3. We sourced the world for metaphysical products, which often come from exotic locations outside of the United States. If your product is from another country, it could take customs a little longer to process the delivery before it gets to you.
Across the Board
We do everything we can to ensure that your experience at Merkabachakras.com makes your life just a little easier, and welcome your comments, feedback, and ideas. Please call the Merkaba Chakras Customer Loyalty Team at 1-833-MERKABA from 9am - 5pm PST daily (except holidays) or email us.
Unfortunately, Merkabachakras.com does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue romper is selling better than a yellow one, one might discount the yellow romper to boost sales.
No. We do not do back orders. If an item is out of stock the Merkaba Chakras Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. If there is a particular style of clothing that you are interested in, please feel free to contact us and we will be happy to help you locate it.
Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.
Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
We add products to our online stores every week, and offer new sales and promotions as well. Check back often for new styles and great deals. Also, join our email list to be kept up to date on new sales, promotions and new products.
About
With your Merkabachakras.com account, you will have access to the following information: Your Account Information Your Order History Process a Return Your Email Subscriptions Your Coupons and Gift Cards
Three Quick and Easy Solutions - We're Here to Help You! Call the Merkaba Chakras Customer Loyalty Team (MCCLT): MCCLT is here for you 9am - 5pm PST daily (except holidays). 1-833-MERKABA Email the MCCLT: MCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Merkaba Chakras Customer Loyalty Team Connect With Live Help: Ask your question right now with a member of the Merkaba Chakras Customer Loyalty Team. Just click on the chat button in the bottom right corner.
Merkabachakras.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.
- Safe Shopping Guarantee - Shop With Confidence
- Secure Shopping - Protecting Your Personal Information
- Our Privacy Policy
Technology
A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.
You need to enable cookies on your browser to enjoy all the shopping features on Merkabachakras.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
For more information about how we use cookies, See Our Privacy Policy.
Amazon Payments
Amazon Payments may be used for online orders shipped within the United States.
Gift Cards
It's as easy as 1-2-3! Go to our gift card page here. Choose the amount ($10, $25, $50 or $100) Checkout as normal and done! You'll receive an email with your gift card information.
After purchase, an online gift card is emailed to the customer, and contains:
The gift card code, used at checkout to redeem the value of the gift card when purchasing a product from Merkabachakras.com at a later time a print button, for obtaining a paper copy of your gift card a start shopping button, for quickly navigating back to our store. When we issue a gift card, we generate it on an individual basis and it's emailed to the customer specifically. Make sure you have entered the correct email address before completing checkout!
If you want to buy a gift card for a third party, you must forward the gift card email to the gift card recipient.
Returns
If you are not 100% satisfied with your purchase from Merkaba Chakras you can return your item(s) for a full refund within 21 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging.
The easiest way for you to return the merchandise is to visit our Returns page and follow the prompts:
- Go to the page and enter your order ID and email address that you used when placing your order.
- Select any or all of the items you wish to return and enter the reason.
- Pick the refund option between original payment, store credit or exchange.
- Confirm and retrieve your shipping label via email.
- Now just print it and tape it to your shipping box with clear packing tape. Tada!
Make sure the merchandise is in its original packaging and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized USPS location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please click here or to schedule a pickup, click here.
It may take 3-5 business days for your return to reach the Merkaba Chakras Fulfillment Center. Once it is received and inspected (usually within 24 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 5 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As always, if you'd rather speak with one of our experts over the phone, please call the Merkaba Chakras Customer Loyalty Team at 1-833-MERKABA from 9am - 5pm PST daily (except holidays).
Merkabachakras.com is very sorry that your gift did not work for you. Please call the Merkaba Chakras Customer Loyalty Team at 1-833-MERKABA from 9am - 5pm PST daily (except holidays) for assistance returning the item. We will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item.
In order to expedite the process for you, you can create your own account on Merkabachakras.com. Please click on the "Create an Account" link at the top right of the website or click here and begin the process. Otherwise, we will be more than happy to create one for you over the phone.
As a Merkabachakras.com customer, you have the option of exchanging an order instead of returning it for a refund. Visit our Returns page and choose exchange as the refund option.
If you have any issues, please give us a call, chat, or email and we will gladly share more details on how to process the exchange. Our Customer Loyalty Team is available and more than happy to help!
**An exchange also requires a return of the original order**
It will take up to 5 business days for your return to reach the Merkaba Chakras Fulfillment Centers. Once it is received and inspected (usually within 24 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Orders with gift cards as payment will be refunded back to the original gift card for your convenience. You will receive an email with the refund confirmation and your gift card balance will be automatically updated.
Shipping and Delivery Questions
We are only able to ship within the United States and Canada. We apologize for any inconvenience.
Shipments can be sent to both PO Boxes and Military APO/FPO addresses within the USA and Canada at this time. Please allow additional time for orders shipped to these addresses.
Clothing and apparel items should be received within the selected USPS delivery option you choose. We sourced the world for metaphysical products, which often come from exotic locations outside of the United States, but housed at our USA warehouses. If your product is an international product from another country, it could take customs a little longer to process the delivery before it gets to you. All international products can take 12-38 days for delivery. All international products will state the 12-38 days delivery timeframe in the product description and reflect on the shipping rate options upon check-out. If you ordered a domestic product, it will be shipped from our USA warehouse and be delivered within the USPS delivery timeframes and accompanied with a tracking number.
All orders are subject to a handling period before shipment, usually 2 - 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. All our products are shipped from a US-based warehouse, then the standard USPS shipping timeframes are adhered to and you will recieve the tracking number for it.
Orders may be canceled if they have not been processed and shipped. After they have been processed, they may not be canceled.
Please make sure to provide the correct shipping address. Merkabachakras.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some custom order cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Merkabachakras.com will not be held responsible for customs taxes.
If you’ve just finished placing your order, please email or call us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please email or call us for further assistance so that we can help get your order to you.
Products shipped from our USA warehouses will be received faster due to domestic USPS shipping timeframes. We source metaphysic products from all over the world, and as a result, some items will be out of stock during the restocking process. When a molecular transporter is developed, we'll be able to ship it to you instantly. Until then, we have to be patient with physical shipping.
We appreciate your patience as your products are being delivered to you as quickly as possible. We want to build a long relationship with our customers. We're thankful for every order you place with us.
